Privacy Policy
1. Introduction
Thank you for choosing Batoi Travels. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our taxi services or visit our website.
2. Information We Collect
We may collect the following types of information when you use our taxi services or website:
2.1. Personal Information
- Contact Information: Name, email address, phone number.
- Location Information: Pick-up and drop-off locations, GPS data.
- Payment Information: UPI no. Credit card details, payment history.
2.2. Usage Information
- Device and Browser Information: Device type, operating system, browser type, and version.
- Usage Data: Pages visited, time spent on our website, and actions taken.
- Call and Text Logs: Records of communication with our customer support.
3. How We Use Your Information
We use your personal information for the following purposes:
3.1. Providing Taxi Services
- To fulfill taxi service requests, including pick-up and drop-off.
- To communicate with you about your bookings and payments.
- To improve our services and enhance your user experience.
3.2. Customer Support
- To respond to your inquiries, complaints, or feedback.
- To troubleshoot issues related to your taxi service.
3.3. Marketing and Promotions
- To send you promotional offers, updates, and newsletters (with your consent).
- To personalize your experience by providing relevant content and advertisements.
3.4. Legal and Regulatory Compliance
- To comply with legal obligations and respond to lawful requests from government authorities.
4. Sharing Your Information
We may share your personal information with the following entities:
- Taxi Drivers: To fulfill your ride requests.
- Payment Processors: To process payments securely.
- Service Providers: To assist in providing our services, such as IT support and customer service.
- Marketing Partners: With your consent, for marketing and promotional purposes.
- Legal Authorities: When required by law or to protect our rights, safety, or property.
5. Your Choices
You have the following choices regarding your personal information:
- Access, Correct, or Delete: You may request access to, correction, or deletion of your personal information.
- Marketing Preferences: You can opt-out of marketing communications.
- Location Data: You can enable or disable location services on your device.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
7. Children’s Privacy
Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children.
8. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or your personal information, please contact us at 7009105770 / batoitravels@gmail.com.
By using our taxi services or website, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services or provide us with your personal information.
Batoi Travels
Devkunj Lane no 9
Banjarawala, Dehradun 288001
Contact no – 7009105770/7009328160
Email – info@batoitravels.com, batoitravels@gmail.com
Website – https://batoitravels.com
Effective Date: 01.06.2023