Booking Confirmation and Payment Policy
Token Money (Non-Refundable):
- Rs.500/- if the booking amount is up to Rs.10,000/-.
- 5% of the booking amount , if the booking amount exceeds Rs.10,000/-.
Payment Schedule:
- 20% of the booking amount (including token money) 7 days prior to the booking start date.
- Remaining of the booking amount (either in cash or online payment) during the trip day wise.
- Final payment should be given one day before complition of the booking.
Cancellation and Refund Policy
- Short-Term Booking (Dropping and Round Trip)
Cancellation by Customer:
- Up to 24 hours before the scheduled pick-up time: Full refund, excluding the non-refundable token money.
- Between 24 to 12 hours before the scheduled pick-up time: 10% refund of the total booking amount, excluding the non-refundable token money.
- Less than 12 hours before the scheduled pick-up time: No refund.
Cancellation by Batoi Travels:
- In case Batoi Travels needs to cancel the booking due to unforeseen circumstances, a full refund will be provided to the customer, including the token money, and a discount coupon for a future booking will be offered as compensation.
- Refunds will be processed within 7-10 business days from the date of cancellation.
- Refunds will be credited to the original mode of payment.
Cancellation by Customer:
- Up to 15 days before the scheduled start date: Full refund, excluding the non-refundable token money.
- Between 14 to 7 days before the scheduled start date: 10% refund of the total booking amount, excluding the non-refundable token money.
- Less than 7 days before the scheduled start date: No refund.
Cancellation by Batoi Travels:
- In case Batoi Travels needs to cancel the booking due to unforeseen circumstances, a full refund will be provided to the customer, including the token money, and a discount coupon for a future booking will be offered as compensation.
- Refunds will be processed within 7-10 business days from the date of cancellation.
- Refunds will be credited to the original mode of payment.
- Changes to Booking: Any changes to the booking (such as date or time adjustments) will be subject to availability and may incur additional charges.
- No-Show Policy: In the event of a no-show, no refund will be provided.
- Force Majeure: In case of force majeure events (natural disasters, strikes, etc.), Batoi Travels reserves the right to offer rescheduling options instead of a refund.
- Contact Information: For cancellations and refunds, customers can contact Batoi Travels customer support at support@batoitravels.com.
Cancellation Policy:
Refund Policy:
- Long-Term Booking (Long Day/Char Dham Yatra)